Negative Experience
For 1, 2, or 3-star reviews, customers see the Negative Experience page. Dissatisfied customers are prompted to leave their contact information for private follow-up.
- On the left sidebar, click "Review Link".
- Next, click the ☰ Edit menu > "Negative Experience".
Disable Negative Feedback
- You can choose to disable the display of the Negative Feedback page by selecting "Star filter disabled", as shown below:
